Contact Dry Dock Supply

Dry Dock Supply is an individually owned and operated online store based in Wisconsin.

Questions about an order, product, shipment, or store policy may be sent to the contact information below.

Customer Service

Store: Dry Dock Supply
Owner: Michael Morgan
Email: drydocksupply@gmail.com
Website: drydocksupply.com

Customer-service hours:
MONDAY–FRIDAY, 9:00 A.M.–5:00 P.M. CENTRAL TIME

We generally respond within 1–2 BUSINESS DAYS.

Messages received on weekends or holidays may be answered on the next business day.

Order Support

For assistance with an order, please include:

• Your full name

• Your order number

• The email address used to place the order

• A description of your question or concern

Do not send complete payment-card numbers, passwords, Social Security numbers, or other sensitive financial information by email.

Damaged, Defective, Missing, or Incorrect Orders

Contact us within 7 calendar days of delivery if:

• Your item arrived damaged

• Your item has a manufacturing defect

• An item is missing

• You received the wrong item

Include your order number, a description of the issue, clear photographs of the merchandise, and photographs of the packaging and shipping label when applicable.

Keep the merchandise and packaging until the claim has been reviewed.

Shipping Questions

Before contacting us about a shipment, review the tracking information included in your shipping-confirmation email.

When tracking marks a package as delivered, check all entrances, parcel lockers, mailrooms, household members, neighbours, building staff, and other possible delivery locations.

You may also contact the shipping carrier for additional delivery information.

Order Changes and Cancellations

Orders may enter processing or production shortly after they are submitted.

Email us immediately to request a change or cancellation. We will make reasonable efforts to accommodate the request, but changes and cancellations are not guaranteed once processing, production, fulfilment, or shipment has begun.

A request is not approved until Dry Dock Supply confirms it in writing.

Returns and Exchanges

All purchases are final sale except for damaged, defective, incorrect, missing, unfulfilled, or otherwise legally eligible orders.

Do not mail merchandise to us without written authorisation. Unauthorised returns may be refused.

Please review our Return and Refund Policy for complete information.

Store Information

Owner: Michael Morgan
Store name: Dry Dock Supply
Ownership: Individually owned and operated
Location: Wisconsin, United States
Email: drydocksupply@gmail.com
Website: drydocksupply.com