Refund policy

Returns and Refunds Policy

All Dry Dock Supply purchases are final sale. We do not currently accept returns, exchanges, or refunds for reasons including incorrect sizing, change of mind, or personal preference.

Please review product descriptions, sizing information, colours, and order details carefully before completing your purchase.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives. Contact us immediately if your item is defective, damaged during shipping, or if you received the wrong item.

Email drydocksupply@gmail.com and include:

Your order number
A description of the issue
Clear photographs of the item and packaging

We will review the issue and work with you to make it right. Depending on the circumstances, we may offer a replacement, store credit, or refund.

Claims involving damaged, defective, or incorrect items must be submitted within 7 days of delivery.

Do not send an item back without contacting us first. Items returned without prior authorisation will not be accepted.

Order Changes and Cancellations

Orders may begin processing shortly after they are placed. We cannot guarantee that an order can be changed or cancelled once it has been submitted.

Contact drydocksupply@gmail.com as soon as possible if you need to request a change or cancellation. Once an order has entered production, processing, or shipment, it cannot be cancelled.

Sale Items and Gift Cards

Sale items, discounted items, promotional items, and gift cards are final sale and cannot be returned, exchanged, or refunded.

European Union Cooling-Off Rights

Where required by applicable law, customers receiving merchandise within the European Union may have the right to cancel or return an eligible order within 14 days of receiving it.

Any item returned under an applicable statutory right must be unworn, unused, unwashed, with its original tags attached, and in its original packaging. Proof of purchase is required.

Certain items may be excluded from cancellation or return rights under applicable law, including personalised, custom-made, or sealed hygiene-sensitive products once opened.

Refund Processing

When a refund is approved for a damaged, defective, incorrect, cancelled, or legally eligible order, it will be issued to the original payment method.

Please allow up to 10 business days after approval for the refund to be processed. Your bank or card provider may require additional time to post the funds to your account.

If more than 15 business days have passed since your refund was approved, contact us at drydocksupply@gmail.com.