Refund policy
Returns and Refunds Policy
All purchases from Dry Dock Supply are final sale.
We do not accept returns, exchanges, or refunds for incorrect sizing, change of mind, buyer’s remorse, personal preference, accidental orders, or other reasons unrelated to an error or issue with the order.
Please carefully review product descriptions, sizing information, colors, product photographs, pricing, shipping information, and all order details before completing your purchase.
Damaged, Defective, Incorrect, or Missing Items
Please inspect your order promptly after delivery.
Contact Dry Dock Supply if:
An item arrives damaged during shipping.
An item has a manufacturing defect.
You receive an incorrect item.
An item is missing from your shipment.
To submit a claim, email info@drydocksupply.com within seven calendar days of delivery and include:
Your full name
Your order number
A description of the issue
Clear photographs of the merchandise received
Clear photographs of the packaging and shipping label, when applicable
Photographs showing all items included in the shipment, when reporting a missing item
Please keep the merchandise, shipping container, packaging materials, and shipping label until your claim has been reviewed. The shipping carrier or fulfillment provider may require these materials as part of an investigation.
Do not send merchandise back without first contacting Dry Dock Supply and receiving written authorization and return instructions.
Unauthorized returns may be refused or returned to the sender.
Claim Review and Resolutions
Each claim will be reviewed individually.
When a claim is approved, Dry Dock Supply may provide one of the following resolutions, as appropriate:
A replacement item
A refund to the original payment method
A correction of the affected order
Another appropriate resolution
The available resolution may depend on product availability, the circumstances of the claim, carrier requirements, and applicable law.
Dry Dock Supply may require that an approved item be returned before a replacement or refund is issued.
When a return is required because an item arrived damaged, defective, incorrect, or was otherwise improperly fulfilled, Dry Dock Supply will provide applicable return instructions.
Order Changes and Cancellations
Orders may enter production, processing, or fulfillment shortly after they are placed.
To request an order change or cancellation, contact info@drydocksupply.com as soon as possible and include your name and order number.
We will make reasonable efforts to accommodate the request. However, once an order has entered production, processing, fulfillment, or shipment, changes and cancellations cannot be guaranteed.
An order change or cancellation is not approved unless Dry Dock Supply confirms the approval in writing.
If an approved cancellation occurs before shipment, any applicable refund will be issued to the original payment method.
Incorrect Shipping Information
Customers are responsible for providing complete and accurate order and shipping information.
Contact info@drydocksupply.com immediately if you discover an error in your shipping address or other order information.
We will make reasonable efforts to correct the information, but changes cannot be guaranteed after production, processing, or fulfillment has begun.
Dry Dock Supply is not responsible for delivery issues caused by incorrect or incomplete information provided by the customer, except where otherwise required by law.
Undeliverable, Refused, or Unclaimed Packages
Packages returned because of an incorrect or incomplete address, refusal of delivery, failure to collect the package, or another customer-related delivery issue are not automatically eligible for a refund.
The customer may be responsible for additional shipping charges if reshipment is available and requested.
Original shipping charges are not refundable in these circumstances unless otherwise required by applicable law.
Sale, Discounted, and Promotional Items
Sale items, discounted products, promotional products, and clearance merchandise are final sale.
They are not eligible for return, exchange, or refund unless the item arrives damaged, defective, incorrect, missing, or is otherwise legally eligible for a remedy.
Gift Cards
Gift cards are final sale and are not eligible for return, exchange, cash redemption, or refund except where required by applicable law.
Refund Processing
Approved refunds will be issued to the original payment method used for the purchase.
Please allow up to 10 business days after refund approval for the refund to be processed.
Banks, credit-card issuers, and payment providers may require additional time before the funds appear in your account.
If more than 15 business days have passed since Dry Dock Supply confirmed that your refund was approved, please contact info@drydocksupply.com.
Shipping Charges
Original shipping charges are not refundable unless:
The order was cancelled before shipment.
The merchandise was not delivered.
The return or refund resulted from an error by Dry Dock Supply.
A refund of shipping charges is otherwise required by applicable law.
Consumer Rights
Nothing in this Returns and Refunds Policy limits or excludes any consumer rights, warranties, remedies, or protections that cannot legally be waived under applicable law.
Contact
Questions regarding an order or this Returns and Refunds Policy may be directed to:
Email:
info@drydocksupply.com
Website:
https://drydocksupply.com