Shipping policy
Shipping Policy
Last updated: July 25, 2026
Thank you for shopping with Dry Dock Supply. This Shipping Policy explains how orders placed through drydocksupply.com are processed and delivered.
Order Processing
Orders are generally processed within 3–7 BUSINESS DAYS after payment has been successfully completed.
Business days are Monday through Friday, excluding federal holidays.
Processing time is separate from shipping transit time. Orders placed on weekends or holidays will begin processing on the next business day.
During product launches, sales, holidays, severe weather, or periods of high order volume, processing may take longer than usual.
Some products may be printed, produced, or prepared after an order is placed. When a product page provides a different production or processing estimate, the estimate shown on that product page will apply.
Shipping Rates
Available shipping methods and rates are calculated and displayed during checkout.
Shipping charges depend on factors including:
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Delivery destination
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Package size and weight
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Selected shipping method
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Carrier rates
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Applicable promotions
Customers can review all available shipping charges before completing an order.
Estimated Delivery Times
Estimated delivery times are displayed during checkout when available.
Delivery estimates begin after the order has been processed and transferred to the shipping carrier. They do not include order-processing time.
Unless expressly identified as guaranteed, delivery dates are estimates only. Carrier delays, weather, service disruptions, address issues, and other circumstances outside our reasonable control may affect delivery.
Shipping Confirmation and Tracking
When tracking is available, a shipping-confirmation email will be sent to the email address associated with the order.
Tracking information may take 24–48 hours to update after a shipping label has been created.
The creation of a shipping label does not necessarily mean the carrier has received or scanned the package.
Shipping Delays
We make reasonable efforts to ship orders within the time stated on our website or communicated during checkout.
If we become unable to ship your order within the promised period, we will notify you and provide the option to:
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Consent to the revised shipping date; or
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Cancel the affected unshipped order and receive a refund to the original payment method.
A store-credit-only resolution will not be substituted when a refund for unshipped merchandise is required by applicable law.
Accurate Shipping Information
Customers are responsible for providing a complete and accurate shipping address.
Please review the following information carefully before submitting your order:
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Recipient’s full name
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Street address
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Apartment, unit, or suite number
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City
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State
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Postal code
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Email address
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Telephone number, when requested
Contact drydocksupply@gmail.com immediately if you discover an error.
We will make reasonable efforts to update the address, but changes cannot be guaranteed after an order has entered production, processing, or fulfillment.
Dry Dock Supply is not responsible for delays, failed deliveries, or lost packages resulting from incorrect or incomplete information supplied by the customer.
Address Changes After Shipment
Once a package has been transferred to the shipping carrier, we generally cannot change its delivery address.
Customers may contact the carrier directly to determine whether a delivery change, package intercept, or hold-for-pickup service is available. Additional carrier charges may apply.
Undeliverable or Returned Packages
A package may be returned to us because of:
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An incorrect or incomplete address
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An unavailable recipient
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Failure to collect the package
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Refusal of delivery
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Carrier delivery restrictions
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An unclaimed package
If a package is returned because of customer-provided information or a failure to receive the shipment, the customer may be responsible for additional shipping charges before the order is resent.
Original shipping charges are not refundable in these circumstances unless otherwise required by law.
We will contact the customer using the information associated with the order. If we do not receive a response within 30 days, the order may be treated as abandoned to the extent permitted by law.
Packages Marked Delivered
When tracking shows that a package was delivered but it cannot be located, please:
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Confirm that the order’s shipping address is correct.
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Check all entrances, porches, mailrooms, parcel lockers, and other delivery locations.
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Ask household members, neighbours, building staff, or front-desk personnel.
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Allow one additional business day, as some carriers scan packages before final delivery.
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Contact the shipping carrier.
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Contact us at drydocksupply@gmail.com.
We will provide reasonable assistance with available tracking information or an eligible carrier claim.
A replacement or refund is not guaranteed when tracking confirms delivery to the address provided with the order. This does not limit any rights that cannot legally be waived.
Lost Packages
A package may be considered lost when the carrier confirms the loss or when tracking has remained inactive beyond the carrier’s applicable investigation period.
Contact drydocksupply@gmail.com if you believe your package has been lost. Include your order number and any relevant carrier information.
We may require the completion of a carrier investigation before approving a replacement or refund.
Damaged Shipments
Inspect your package promptly after delivery.
If your order arrives damaged, contact drydocksupply@gmail.com within 7 calendar days of delivery and provide:
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Your order number
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A description of the damage
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Photographs of the merchandise
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Photographs of the exterior packaging
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Photographs of the shipping label
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Photographs of any damaged internal packaging
Keep all merchandise and packaging until we confirm that they may be discarded. The carrier may require the original materials during its investigation.
Approved claims will be handled according to our Return and Refund Policy.
Incorrect or Missing Items
Contact drydocksupply@gmail.com within 7 calendar days of delivery if your shipment contains an incorrect item or is missing an item.
Include your order number, a description of the problem, and photographs of the items and packing materials received.
Multiple Shipments
Items from the same order may be shipped separately because of availability, production location, packaging requirements, or fulfillment operations.
You may receive multiple shipping confirmations and tracking numbers.
You will not be charged additional shipping solely because we divide your order into multiple shipments.
Preorders and Backorders
Preorder and backordered products will include an estimated availability or shipping period on the applicable product page.
Estimated dates may change because of manufacturing, production, supplier, freight, or carrier delays.
If a significant delay occurs, we will communicate available options in accordance with applicable law.
Orders containing both available and preorder merchandise may be held until all items are ready or may be divided into separate shipments.
Domestic Shipping
We currently ship within the United States to destinations made available during checkout.
We reserve the right to cancel and refund an order when delivery to the selected destination is unavailable, restricted, or impractical.
International Shipping
United States only:
Dry Dock Supply does not currently ship internationally.
Final-Sale Policy
All purchases are final sale except for damaged, defective, incorrect, missing, unfulfilled, or otherwise legally eligible orders.
Please review our Return and Refund Policy before completing your purchase.
Contact
Questions regarding shipping may be sent to:
Dry Dock Supply
Email: drydocksupply@gmail.com
Website: drydocksupply.com